"Thank you for the service you provide. You made a stressful situation tolerable and you went over and beyond to help on the exchange and completion day."
Mr & Mrs M
“Thank you so much for a friendly professional, swift and informative service.”
"Just a quick note to thank you and your team for your help in our recent property transactions.
"As always we appreciated the professionalism and timely communication updates.
"We would certainly wish to work with you again on any future transactions, but hopefully there won't be any!! But we would have no hesitation in recommending yourselves to any family or friends."
"Your service has been truly brilliant and one in which I would recommend for sure to anyone."
"Thank you and all the office for your work, you've been brilliant and I hope to work with you again in the future. You came highly recommended and I won't hesitate to keep that going. Thanks again."
"Karen was superb, you were equally attentive and you put our faith back into customer service- first class! Your firm should be very proud of having such great ambassadors."
"David Kitchen and Team. Excellent, professional, friendly, approachable and much more.”
"Thank you for all your help with this matter ... would not hesitate in recommending you and your company and rating it 1st class service. I will always consider using you in the future. Thanks again."
"Just wanted to say thank you so much to you and Colin for your time and patience during this process."
"Yay! Russell and Russell are the best. Used you guys so many times now and you never fail to deliver.
"You need to open an office in London and clean up.
"Always on POINT.
"Thanks Stephen and Janine."
"Thank you for carrying out all the conveyancing work for the sale of the house. Really appreciate everything you did and the communication between ourselves very efficient and professional thank you very much."
"... thank you and your team for your excellent service. It was quite complicated at times and through it all I have felt like I could call and someone in your team would answer our queries. You have been efficient, friendly and went out of your way to help us. We will definitely recommend you to others and would turn to you in the future."
"We'd just like to thank you very much for all your help with the sale and purchase of our properties, especially since you had to do twice the work after the first sale fell through right at the last minute!
"I was very grateful for all your advice and that you were both easily contactable and spoke in easy to understand language. It was very reassuring to know I could ask questions at any time and that you were keeping me in the loop.
"I will highly recommend Russell & Russell and look forward to getting in contact whenever we next move (although not too soon hopefully, not sure my nerves can take it!!)
Mr & Mrs H
"I just wanted to send a note to say a huge thank you to you and your team for helping me with the sale of my property.
"I have sold quite a few houses over the years however the level of service, professionalism and fair costs I received from your organisation has been an excellent experience for me.
"You have made this a quick and seamless process from start to finish and I will not hesitate to recommend you.
"Thank you so much."
"Thank you for all of your help. We are in the house and gradually dealing with the un-pack and redecorating.
"All of the team were amazing and certainly made our side of the process as smooth as possible. We are grateful for your assistance and would certainly work with you again in the future."
"Many thanks for the excellent service regarding the sale of my late mother’s house."
"Thank you so much to you all.
"Yourself, Jaeda, Kara & Naomi have been incredible in the purchase and we couldn't be happier with the service."
"In all honesty it was more the fact I felt like I was constantly phoning you and pestering you for the updates from our buyers.
"You have been great, couldn't have asked for any better".
"I'm very pleased with the work that Russell & Russell has done for me. Carly Jones is a fantastic professional."
"If I could give Hannah 11/10 I would. She has been excellent, professional, friendly and efficient".
"...Its been a pleasure to work with you. Communication has been excellent and speedy throughout.
"I'll certainly use you again in the future, and will recommend to family and friends."
"Many thanks, your service has been excellent. I will definitely recommend you."
"Thank you for all your help. I really appreciate it. And I will recommend you guys to everyone."
"I just wanted to make sure I took the time to thank you for helping me with my first house purchase.
"If I ever move house again I will not hesitate to use your services again."
"It’s been a pleasure dealing with you. Helped me keep my sense of humour. A massive relief now all completed actually"
"Thanks so much, I'm extremely impressed at how well this has been handled by yourself and Kara and would have no hesitation recommending you in the future."
"... we really appreciate the efficiency & professionalism of Russell & Russell. Thank you again."
"Thank you for the effort you and your team have put in. I'm impressed with the speed and professionalism."
"We would highly recommend you and appreciate all your help. You have made the experience as first time buyers less stressful!"
"We’ve been really pleased with the work you have done and appreciate your efforts.
"Please pass on our thanks to the rest of the team that helped also.
"I look forward to us working together again in the future."
"Just like to say a big thank you to everyone at Russell and Russell for your excellent service in selling my property and buying my new flat, always friendly and helpful, nothing was ever a problem with all the hard work you put into helping me settle into a new area, I will always come back to you when I need your assistance, I live hundreds of miles from Bolton now, but every time I spoke to your team I always felt I was still back home,thank you for that. Keep up the good work and once again thank you for your help."
"Thank you so much for all your help. You have been absolutely brilliant. I really appreciate all your hard work and being so easy and lovely to communicate with. I will be recommending you to everyone!"
"Just a quick note to say thank you! You have been a fantastic support and guide through my first house purchase. Thank you so much..."
"We can't thank you enough for your help with the purchase. We felt so supported throughout the process and really appreciate all your work to SUCH a tight timescale! Thanks again."
"My family and I have used your firm for years ... and time after time we have experienced a very professional and truly remarkable service from Louise Simons and we can’t recommend her enough ... 5*"
"Thank you for your help with this, I was massively shocked in the turnaround to get us in so soon after Christmas but credit to yourselves for doing everything right!
"We’ve been in now for a few months and loving being homeowners so thanks for your professionalism and putting up with me chasing you all the time!
"I won’t hesitate to recommend you to anyone and should the opportunity come I will do so."
"I’ve been very happy with R & R and Eileen has been fab.
"I’d like to take this opportunity to thank you and your team for all of the hard work that went into our sale/purchase. I found the whole process with you so simple and contact was excellent. I was confident there was always someone available to help us if we needed anything so thank you again for making the process go as smoothly as it could and we will definitely use your practice again in the future."
"Great service, very thorough and good communication."
"Many thanks for your help in this transaction. You and your team have been very professional and we will definitely be using Russell and Russell in the future."
Mr & Mrs H
"Just a quick line to say thank you so much for the way you have dealt with the sale of our house.
"Being so proactive and efficient from your end made our life a lot easier and stress free during the whole process, to the point where it seemed a little surreal yesterday on completion as it felt we didn’t do too much!!
"I will recommend you guys to as many people as I can.
"Thanks once again from us both."
Mr & Mrs T
"Thank you for the completion statement. I would like also like to thank you and your colleagues for providing such an efficient and excellent service. I will definitely recommend you to friends and family and of course will have no hesitation in using you again in the future."
"... It's been the most pain free transaction with these two properties I think I have had in my years of buying, selling and re-mortgaging so thank you again. I will certainly contact you should I need your assistance in the future."
"Thanks very much for completing the sale of my house, it was a very efficient and smooth process thanks to yourself and Gulrez...
"Thanks again for the constant updates and speed in which the process was performed. I will have no hesitancy in recommending you in the future."
"Huge thanks to you and the team who have once again, worked brilliantly for us in relation to the sale and purchase!"
"Thank you for your patience with the sale... An amazing, friendly and professional service as always from you all."
"We would like to take this opportunity to thank you for everything in the purchase of the above property, we picked up the keys yesterday evening and couldn’t be happier with our first property.
"I am sure we will be in contact again at some point in the future."
Mr W & Mr C
"I'd like to thank you so much for your assistance with the completion of this sale.
"You have all been a pleasure to deal with and have been really quick to come back to me when I had any queries or concerns.
"I would have no hesitation in recommending you to my friends and family.
"Thanks once again."
"...the chain is rather long and we have struggled with a number of issues throughout the process one in particular being the original solicitor leaving part way through the sale... it wasn’t until Claire came on board that things actually started to happen.
"I cannot thank Claire enough for all of her hard work and support through this whole process, every time I have called she has been there to speak to me and if not she has returned my calls and emails with impeccable timing.
"As an Estate Agent of over 5 years I know how valuable it is to find a solicitor like this and want to ensure Claire is commended for this, especially coming on board part way through such a complex and stressful chain I know a lot of blame was placed on Claire that was not justified.
"Again, I want to take the time to thank Claire, if she hadn’t have prioritised this I can 100% say the sales would not be completing tomorrow and the chain would have collapsed."
Abbey - Harrisons Estate Agents Ltd
"... And a big thank you to you and your team in the way you handled the sale of my mum's bungalow, I would have no reservations in either recommending your company or using yourselves again."
"Thank you so much for all your help and understanding!
We really appreciate your navigation through this rather complicated procedure, making it run smoothly.
"Should we have any queries or need any further legal assistance, we'll be sure to contact you first.
"Thank you again for everything and we wish you all the best in the future!"
"Can’t thank you enough for the smooth process and for maintaining a very professional approach when I’ve been pestering to get it sorted.
"I’ve got all your details and should I have anyone ask me for a solicitor I’ll gladly pass your details on."
"Many thanks for all your help with the move. We were very satisfied with the service you provided and would recommend you to anyone that asks!"
Mr & Mrs M
"I wanted very much to record our appreciation of the excellent service provided recently, by members of your staff...
"The individuals with whom we had direct contact were Colin McWilliams, Emma Smith and Paul Armstrong. I have no doubt, of course, that many others were involved, “behind the scenes”.
"Throughout the process, all involved showed themselves to be thoroughly knowledgeable, professional, efficient, patient, and unfailingly courteous.
"The same qualities were displayed by Tracy on Reception, whose role, I suspect, is sometimes overlooked by customers.
"This is the second occasion on which my wife... and I, have used your services. Our Daughter ... who was also a client on the recent occasion, has been such before. None of us would fail to recommend your practice to others.
"Thank you for a service of which all concerned may be proud."
"You guys have been great from start to end. Efficiency and constant updates throughout. I am very grateful to you both and look forward to working with you again in the future."
Mr & Mrs B
"You are brilliant Solicitor Carly and will definitely work together in the future and recommend you."
"Many thanks for all the work on the purchase ..., and I will certainly be in touch if I move home again in the future."
"... Please pass our thanks onto the whole team who supported with our move. I honestly felt that no matter who I dealt with there was genuine care and a sense of urgency throughout. Eileen in particular was fantastic during the stressful days at the end!"
"Many thanks once again for all your efforts which exceeded our expectations, especially in the days leading to completion. We would not hesitate to recommend your services or to seek your assistance again in the future."
"Thank you for all of your work on this Janine. You have made this so easy for me. I really appreciate it.
"I’ve been mightily impressed with these In House Solicitors that Aldermore have been using."
Mortgage broker feedback to Aldermore Bank
"Thank you for all your help. The service from Russell and Russell has been excellent."
"We can’t recommend Russell and Russell highly enough and found everybody we have worked with helpful, professional and friendly."
Mr & Mrs B
"Thanks so much, it’s been a testing few weeks for sure, but you’ve been awesome. Appreciate the efforts and will certainly be recommending you."
"I just wanted to say thank you for all your help for my sale and purchase.
"I also wanted to give you some feedback regarding Gulrez Khan. He was extremely helpful and very professional throughout the transactions. He always kept me up to date and answered all my questions promptly. He is an asset to your company.
"It has been a pleasure having you guys as my solicitors and I will definitely use you again.
"Once again thank you very much."
"..., thank you for all the help once again, you make it all painless which is unbelievably appreciated!! Under 2 months from first viewing to completion, pretty good considering the negotiation time as well!"
Mr & Mrs C
"Many thanks Laura! Thank you for your efficiency."
"First class service. Best conveyancing we have had and we've moved about seven times."
"Thank you very much to everybody at Russell and Russell. I have been totally satisfied with everything you have done and the way you have kept me updated. I would have no hesitation in recommending you to others."
"Just a quick email to say thank you for your assistance in completing our house move.
"You and your team were excellent throughout the process and I would recommend you to anyone."
"...I just wanted to pass on my sincere thanks to you and your team for all the work you have done.
"I would particularly like to mention Sue Johnson who has been so helpful .... Sue has been professional and supportive and great at communicating keeping us up to speed and in the loop throughout the process, she is a credit to your organisation.
"I will continue to actively recommend your services to friends and family."
"My partner and I used Russell and Russell Solicitors to help us to purchase our home together. The property was repossessed and the whole process was very stressful, but Zoe and Sophie have been fantastic. Their patient with us and their hard work is extraordinary. I would like to recommend them and thank them for their time and professionalism."
"I really appreciate the incredible amount of hard work you and Storm put in on my behalf, not least the 11th hour scrabble to exchange, draw down funds and exchange, all on the afternoon we’d originally planned to simply complete. You really went above and beyond for me.
"It meant that I was able to stick to removals plans and hand the keys back to my old place on time. That all went really well; and I’m very happy in my new home."
“It was a very stressful time for myself and my husband, but having you help us made it a lot easier. You both helped us out many times over the phone and put our minds at ease. I can’t thank you enough for your hard work.”
Mr & Mrs C
"A massive thank you to Jaeda and Kara for everything in a very stressful time. Thank You.."
Mr K & Ms U
“I really do not know where or what would have happened without her service. Extremely reliable, committed to helping me, very sincere and professional. More than words can say, Thank you so very much indeed Kellie.”
"I just wanted to say thanks for all your help with this process. It has been stressful at times but now it is finally over I wanted you both to know how much we appreciate your efforts throughout the long journey."
"Thanks to you and your team making sure all completed in time, 5 star service.
"I have used Russell and Russell twice and very happy with all the experience. I will definitely recommend to my friends."
"Thank you for all your help, your communication skills and professional attitude are excellent and this has helped things go smoothly.
"Once again, thank you."
"I cannot express my thanks enough.
"Both yourself and Diane have been a delight to deal with and truly professional and efficient.
"Thank you both very much."
“Thank you so much Laura for making the whole transaction completely pain free.”
"I would like to put in writing how grateful we are for the excellent service we have received from yourself and Richard. We could not have asked for more and we will be more than happy to recommend."
"You have been an amazing firm of solicitors to deal with my difficult sale process, and I wouldn’t hesitate to recommend Russell & Russell!"
“I would like to thank all the people who were involved with the sale…on our behalf and would like to say what a fantastic job you all date from start to finish. I was really impressed with the correspondence, the contact and the whole dealing aspect of completion, discussions with solicitors and the payments. I will certainly be using your service again when I come to sell my other houses and will also recommend you to anyone as I could not fault your service from start to finish. We are considering our Will and will be contacting you in due course. Once again I would like to thank you for all your hard work which was much appreciated for both my wife and myself.”
Mr & Mrs S
"That’s fantastic Jemma, thank you so much you’ve been brilliant throughout all of this! You’re a star and I will definitely be recommending this solicitors!"
"I would like to thank you personally in dealing with my sale. I am more than satisfied with your service."
"The whole process was smooth and stress free. Ann (Paul Boardman's assistant) answered all my queries exceptionally quickly and efficiently. Just over 6 weeks from instruction to completion - a fantastic service. So good, I have instructed R&R again and requested the same conveyancing team I would not hesitate to recommend them."
"Thank you for everything we are very pleased to start our new life in our home and couldn't thank you and Jemma enough for making this happen."
Mr & Mrs G
"We are very happy - thanks a lot again for everything, your help, support and hard work!"
"5 star service!!"
“Laura was very polite, helpful and made me feel comfortable when I met her. Kept me updated with the whole process, also helped with paperwork where I wasn’t 100% sure.”
"Thank you for all your hard work in dealing with my Sale and Purchase. You have been a great help and provided an exceptional service throughout the whole, at times, difficult process. I would also like to say thanks for putting up with my wife and I with the numerous questions and queries we had from start to finish."
"I have been very pleased with the service at Russell & Russell. I would like to make a special mention of Colin whose patience and diligence, in what turned out to be quite a messy sale, should be commended. I also appreciate the final fee being as per the initial quote."
"Just wanted to say 'Thank You'. The sale went through really smooth from start to finish. We are really pleased with the level of service and professionalism we have received."
"I would also like to thank you all at Russell & Russell, for your kind guidance throughout my journey at purchasing my first home, You have all been so helpful and kind."
“Stress free process, Richard was always available to offer advice. He even managed to make sure the completion date met a date I had with respect to an insurance renewal, which saved me some money!”
"Thank you. As always your service has been very efficient and a pleasure."
"Thank you so much for helping us to buy our new house. We love it here! We feel very lucky to have found you and will be highly recommending you to friends and family in the future. Your hard work, caring attitude and excellent communication was much appreciated. We hope you have a lovely Christmas and a well earned rest."
Mr & Mrs G
"Thank you Karen. We really appreciate the quality service you have provided and will be highly recommending you to our friends and family. You have made what can be a stressful event a lot less stressful."
"I'd just to echo what I said earlier concerning the level of service that I have received from yourselves throughout the sale. Every single person has been utterly professional, extremely well informed, approachable and quite simply a pleasure to deal with and a fantastic reflection on Russell and Russell. As mentioned we will be going no-where else in terms of drafting a will imminently."
"I think it was a miracle our house sold with all the problems. It was only because of your expertise that everything worked out in the end! Thanks again."
"Just wanted to send you a quick email to say thank you for all your help on our recent house purchase. We are both very happy with how quickly it progressed..."
"...can you please feedback our appreciation for teams support as we we have found your support and guidance through sale excellent. Colin was very patient and although we had some challenging moments he kept us informed and represented us very professionally."
“I just wanted to say thank you very much for being a brilliant solicitor in helping me with all the legal process.
“I’m so happy…. it’s a really sweet cottage with lovely neighbours.
“I would not hesitate to recommend you, you have been very professional.”
“Very satisfied with Richard Querelle and Rachel Kelly for their expertise and care in looking after me, both in selling and buying a new property and subsequently remaking my will.”
"Many thanks for this and for all your help with the sale... We very much appreciate it. Please pass on our thanks to Karen for making this such a positive experience – not something I can say for previous moves. We will certainly be in touch in future and will happily recommend you to others. Thank you once again."
Mr & Mrs B
"Just wanted to say a massive thank you for helping us to sell so quickly. We will definitely use your services again in the future."
Mr & Mrs P
"We just wanted to say thank you for all your help with both selling and on our purchase of our new home.
We will definitely recommend you and if we need a solicitor again will use you in the future."
Mr & Mrs G
"I wanted you to know that Caroline has been looking after my case and I have been so impressed with her. I had dealing with lots of solicitors and I get so angry when they do not reply or acknowledge my e-mails. Well, Caroline has done all that and updated me what's going on... Caroline always replied to me on the same day. Please pass my thanks and Caroline is an asset to your company."
"I want to thank you how quickly yourself and Teresa have dealt with our purchase..., we were very worried on which solicitors to go with as we heard some nightmare stories where the process can take 4 months etc and also the communication would always be a problem etc.
"I'm pleased to say we made the correct decision going with yourself and will highly recommended yourselves as we feel you have been 1st class and been very prompt with everything while also making the process very smooth."
"May we thank both of you and the paralegal team at R&R. Your professionalism, resilience and good humour has made a huge difference to us in testing circumstances."
Mr & Mrs D
"Just to let you know, Russell and Russell are the thrid solicitors we have used for conveyancing in the past five years. And, through our three house buying transactions we have come into contact with other solicitors for the buyers and sellers. Our experience with you and the team at Russell and Russell has been far and away the best, both directly and indirectly. Every time we have called we have been able to speak to someone who knows about/is dealing with our case and we have not had to wait for call backs or been fobbed off in any way, shape or form. You have been very efficient and honest and we really appreciate that. We will definitely be recommending you and if we ever feel brave enough to move again, we would definitely look to use your services."
"Thank you so much for all your assistance and professionalism from beginning to end. I am extremely happy with the service you have provided and have made it absolutely stress free for myself.
"I will definitely recommend yourselves to friends and family in the future."
"... thanks for your help and Katy too, we have felt that you have both been approachable and helpful and we would highly recommend you."
Mr & Mrs W
"Thank you for all your great work... You made the process smooth and easy and kept our minds at ease.
"We would recommend you to any of our friends and family looking for a great conveyancing solicitor.
"Thank you again for everything."
Mr & Mrs K
"Russell and Russell Solicitors are brilliant. The staff in Farnworth are great. Gail especially has been brilliant with me. Total dedication among all of them."
"There wasn't one time I had to wait longer than 30 minutes for Josh to get back to me. He was extremely helpful."
"This was our first house purchase and, therefore the only contact we have had with solicitors.
"The efficiency, from initially receiving the quote, throughout the process has been superb, making our experience stress-free and pleasant.
"Both Tara and Julieann have been very helpful and efficient in helping us along the way. Thank you very much."
"That is great! Thank-you so much for your help over the last few months, the support we have received from you has been excellent and we will most certainly be using Russell & Russell in the future."
"I would like to thank you for all your help with completing the transaction, I think you have been absolutely amazing. I will be recommending you and also I am planning to use your firm in the future."
"I was so taken back by your kind email on Friday – thank you so much, both you and Diane have been pivotal in making something that I never thought was ever going to be possible for Mum and Dad to make the bold move from the ‘family’ home after over 40 years. Your calm, customer centric and personal approach has been an influential means of reducing Mum and Dad’s stress throughout the process.
"I made a surprise visit this weekend to try to help them a little post the move and it all fell into place when Mum said to me yesterday ‘this was the best decision that they have ever made’
"Thank you again."
"I would like to give special mention to Michele who was brilliant all the way through my transaction. She promptly responded on everything and always knew exactly where things were up to and what the next steps were. She made it a very straight forward process."
"Just wanted to thank you, Stacey and your team for your professional, helpful service during the process of buying our lovely new home.
We would recommend your firm to family and friends without hesitation."
Mr & Mrs M
"Just a line or two to thank you for your patience and courtesy shown to Cath and myself during our meetings and by emails and telephone calls.
"It has been a daunting experience for us, at our age and with our physical limitations, to move our home to somewhere much smaller. Whilst Churchill have been first-class in their support services, we have been extremely fortunate in having you to guide us through the legal minefield.Your warmth and kind nature has been wonderful and we feel that you are a much valued friend - not just a very competent legal adviser."
"This is the first time we have moved home in nearly 30 years.
"Obviously life has moved on quite a lot since then and legal requirements are more complex - in the best interest of sellers and buyers.
"We consider ourselves fortunate in having Louise Simons and the team to guide us through the legal requirements involved in selling our property and buying another.
"The courtesy shown to us both, throughout our meetings and subsequent telephone conversations, has been outstanding and much appreciated."
Mr & Mrs B
"We are already singing the praises of Russell and Russell to everyone we meet....You really are worth every penny spent."
Mr & Mrs T
"Thank you very much for all of your help, and for doing all of this so efficiently! You and Jemma have been great to deal with!
"I wouldn’t hesitate to recommend you and will contact you with all other future legal requirements!"
"I would like to place on record a thank you for the excellent service that Jemma and Sara have given us for the recent purchase of our new home, which followed on from their excellent handling of a house sale and purchase earlier in the year.
"My wife and I have really appreciated the guidance and support of both Jemma and Sara throughout all our property ‘dealings’, they have always made themselves available and have looked after us in a professional and personable manner."
"Thank you, both Jemma and yourself have done an excellent job and you are both a credit to Russell & Russell. I appreciate your hard work and will use Russell & Russell again in the future."
"I am writing to say thank you to you and your team for your services in the sale of our house ... You kept everything moving along smoothly and efficiently so that the plan all came together neatly today."
Mr & Mrs P
"Ian and I would just like to take the opportunity to Thank you both for sorting this out for us and making the whole process run smoothly.
"It has been a pleasure to do business with you and I will certainly be recommending you in the future to anyone who could benefit from your services."
"I would like to say a big thank you to yourself, Karen and Sue. Your professionalism and dedication to your craft is second to none. The purchase of this property could not have been easier and hassle free thanks to you.
"I am very happy to have bought a beautiful property in an area of natural beauty. I expect to have many happy memories here and I thank you for facilitating this.
"I will advise family and friends of your services if they find themselves in a position to purchase property."
"Many thanks to both you and Sara in your dealings with this matter, I would not hesitate to recommend both yourselves and Russell & Russell as the service I have received has been excellent."
"Laura, may I take this opportunity to thank you for your assistance during both the sale and purchase of our properties over the recent months. Really grateful with the professional and courteous service you provided."
"Your team recently helped us with buying our first home and I just wanted to email and say thank you for all your hard work. You were recommended to me by my friend ... and I'm so pleased she put me in touch with you. Please can you give a special thanks to Sue who was absolutely amazing. She made everything seem simple which we appreciated as first time buyers and her lovely friendly attitude made the whole process as stress free and enjoyable as it could be. She really was brilliant and because of our experience we will definitely be recommending Russell & Russell to our friends and family."
Thank you so much for all your help - the whole process has run so smoothly and I can't praise your team enough for such an efficient, friendly and professional service!
I won't hesitate to use your services again and will certainly recommend you to friends."
"Just wanted to say thanks so much for recommending Sue at Russell & Russell - she's been great and I'm due to complete next Friday! After hearing so many solicitor nightmare stories it's been so nice for it to run smoothly so a massive thank you for the advice!"
"We have been extremely satisfied and pleased with the personal service Louise has given us during the sale and purchase of our respective properties. She kept us well informed at every stage and was very quick at responding to any queries - thanks Louise for making a stressful process much easier!"
Mr & Mrs W
"Thank you very much for ...and all your support. You've done a fantastic job. Excellent communication and an efficient service.
Look forward to working with you again in the future."
"Michelle and Adina were absolutely excellent. They were friendly, approachable and knowledgeable. They gave us every confidence at all stages of the process.
"We thought Russell and Russell were excellent value for money and would recommend them to anyone."
"...I just thought I'd drop you a line, now that the sale of my Mother's house has been completed, to thank all at R&R for their excellent service and attention to detail..."
"Karen - thank you so much for all of your help and support during the last few months whilst selling and purchasing our new home. As ever you have been efficient, understanding and patient throughout the process."
"Pauline and I wish to give our most sincere thanks for your expert assistance. There were times when we thought the sale would fall through, yet you gave us the reassurance to persevere."
Mr & Mrs C
"Hi Sara...this is a last big thank you for all you have done for us a specially in the later days. We are now, thanks to you, on our way to live our dream so again a BIG thank you and our best regards."
"Hi Sara...this is a last big thank you for all you have done for us a specially in the later days. We are now, thanks to you, on our way to live our dream so again a BIG thank you and our best regards."
"Just a quick line to thank you both for all the help with Sally’s house and providing her with such a brilliant service, as always, it is REALLY appreciated."
"Several weeks ago, I contacted five different solicitors in Chester to enquire about conveyancing that needed to be completed before 1st April 2016. I didn't receive a reply from two of the firms and although the other two replied, they admitted it was unlikely that they could meet the deadline.
"The response from Russell & Russell, however, was more positive. Michelle Clutton telephoned me directly to inform me that it was possible and that her firm would be pleased to act on my behalf. This optimism persuaded me to select Russell & Russell as my solicitor.
"Much to my relief, under the guidance of Sian Eager, completion did take place before the 1st April 2016. Throughout this process, Sian and her support staff have been helpful, informative and thoroughly professional and without hesitation I will recommend Russell & Russell Solicitors to others.
"A very satisfied customer."
"I just wanted to say a big thank-you for all your help over the past 6 months. We moved in on Friday and have had probably our most stressful Easter bank holiday EVER! Moving with two small children is not recommended but everything was worth it in the end.
"We're now living in our dream home and that's partly due to your efforts so we'll be eternally grateful for all you did for us during the process. Even though you probably thought we were complete pains!
"I suppose good things come to those who wait and boy have we done some waiting over this house. Even some eleventh hour drama to boot couldn't stop us.
"Again, thanks for everything and hopefully in the future our paths will cross again as Russell & Russell has been a great experience that we'd have not problem recommending your service."
"Jemma, I just wanted to say a BIG thank you to both you and Sara, I feel that both the sale of this house and the recent purchase of our new house has been managed really well. Your service has been so smooth, fast, hassle and stress free - unlike some previous experiences we've had!
"I will definitely recommend you to friends."
"Karen, you and Diane have been wonderful. Thank you so much for all your help."
Mr & Mrs W
"We would like to take this opportunity to thank everyone concerned regarding our conveyancing which has been carried out to our satisfaction and our requested deadline met."
Mr & Mrs H
"Thank you for your priceless advice and help before and during our sale. Much appreciated."
"We just wanted to say a big thank you for all your help and rapid response to all of our queries and concerns throughout the process...
"We both honestly feel very lucky and relieved to have chosen Russell & Russell as our appointed solicitors and we wouldn’t hesitate to recommend you to anyone in the future or indeed contact you again when we need solicitors in the future.
"Sara has been our main point of contact and we must say a special thank you to her.
"Well done on your excellent customer service.
"I'd like to compliment your practice on the services provided during the purchase of my property. In particular, Joshua Cadwallader, for excellent customer service over the past few months. As a first time buyer, there were a number of issues throughout the process on which I required assistance and Joshua provided this promptly with expertise.
"Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Russell & Russell in the years to come."
"Thanks for all you've done and for making the whole process so much easier than it could've been, I really appreciate it. End of a huge era for all of us and your professionalism and empathic approach really was amazing."
"If ever I move again I will endeavour to instruct you. THE most efficient service from any legal practice I ever worked with."
"Thank you very much. I was extremely happy with the way you handled this sale. I would highly recommend Russell and Russell and will be in touch as soon as I find a property to buy."
"May I take this opportunity to thank you so very much for the efficient professional and courteous manner with which you have conducted this matter. Your patience and helpfulness have made our dealings run so smoothly. I am grateful to you"
“Having come back to work for a rest, I just wanted to thank you both again for your help and support throughout. As mentioned to you last week Michelle, Adina has been absolutely superb and has worked hard to maintain good communication between all parties, including the NatWest. Her helpful attitude and willingness to go that extra mile was very much appreciated and although I didn’t deal with you very much Michelle, I understand Adina can only work as fast as you did, so a BIG thank you to you too for your efficiency throughout the process.
“It’s very often the case that you’ll hear how solicitors can be slow in turning these things around so I was very pleased to have had such a good experience with Russell and Russell and would highly recommended your services in future to friends and family.”