"Your team recently helped us with buying our first home and I just wanted to email and say thank you for all your hard work. You were recommended to me by my friend ... and I'm so pleased she put me in touch with you. Please can you give a special thanks to Sue who was absolutely amazing. She made everything seem simple which we appreciated as first time buyers and her lovely friendly attitude made the whole process as stress free and enjoyable as it could be. She really was brilliant and because of our experience we will definitely be recommending Russell & Russell to our friends and family."
"I would like to say a big thank you to yourself, Karen and Sue. Your professionalism and dedication to your craft is second to none. The purchase of this property could not have been easier and hassle free thanks to you.
"I am very happy to have bought a beautiful property in an area of natural beauty. I expect to have many happy memories here and I thank you for facilitating this.
"I will advise family and friends of your services if they find themselves in a position to purchase property."
"We are already singing the praises of Russell and Russell to everyone we meet....You really are worth every penny spent."
Mr & Mrs T
"I was so taken back by your kind email on Friday – thank you so much, both you and Diane have been pivotal in making something that I never thought was ever going to be possible for Mum and Dad to make the bold move from the ‘family’ home after over 40 years. Your calm, customer centric and personal approach has been an influential means of reducing Mum and Dad’s stress throughout the process.
"I made a surprise visit this weekend to try to help them a little post the move and it all fell into place when Mum said to me yesterday ‘this was the best decision that they have ever made’
"Thank you again."
"Just to let you know, Russell and Russell are the thrid solicitors we have used for conveyancing in the past five years. And, through our three house buying transactions we have come into contact with other solicitors for the buyers and sellers. Our experience with you and the team at Russell and Russell has been far and away the best, both directly and indirectly. Every time we have called we have been able to speak to someone who knows about/is dealing with our case and we have not had to wait for call backs or been fobbed off in any way, shape or form. You have been very efficient and honest and we really appreciate that. We will definitely be recommending you and if we ever feel brave enough to move again, we would definitely look to use your services."
"May we thank both of you and the paralegal team at R&R. Your professionalism, resilience and good humour has made a huge difference to us in testing circumstances."
Mr & Mrs D
"Many thanks for this and for all your help with the sale... We very much appreciate it. Please pass on our thanks to Karen for making this such a positive experience – not something I can say for previous moves. We will certainly be in touch in future and will happily recommend you to others. Thank you once again."
Mr & Mrs B
"I think it was a miracle our house sold with all the problems. It was only because of your expertise that everything worked out in the end! Thanks again."
"I'd just to echo what I said earlier concerning the level of service that I have received from yourselves throughout the sale. Every single person has been utterly professional, extremely well informed, approachable and quite simply a pleasure to deal with and a fantastic reflection on Russell and Russell. As mentioned we will be going no-where else in terms of drafting a will imminently."
"Thank you Karen. We really appreciate the quality service you have provided and will be highly recommending you to our friends and family. You have made what can be a stressful event a lot less stressful."
"Thank you so much for helping us to buy our new house. We love it here! We feel very lucky to have found you and will be highly recommending you to friends and family in the future. Your hard work, caring attitude and excellent communication was much appreciated. We hope you have a lovely Christmas and a well earned rest."
Mr & Mrs G
"Thank you. As always your service has been very efficient and a pleasure."
"I would also like to thank you all at Russell & Russell, for your kind guidance throughout my journey at purchasing my first home, You have all been so helpful and kind."
"You have been an amazing firm of solicitors to deal with my difficult sale process, and I wouldn’t hesitate to recommend Russell & Russell!"
"I cannot express my thanks enough.
"Both yourself and Diane have been a delight to deal with and truly professional and efficient.
"Thank you both very much."
"..., thank you for all the help once again, you make it all painless which is unbelievably appreciated!! Under 2 months from first viewing to completion, pretty good considering the negotiation time as well!"
Mr & Mrs C
"We can’t recommend Russell and Russell highly enough and found everybody we have worked with helpful, professional and friendly."
Mr & Mrs B
"... Please pass our thanks onto the whole team who supported with our move. I honestly felt that no matter who I dealt with there was genuine care and a sense of urgency throughout. Eileen in particular was fantastic during the stressful days at the end!"
"Many thanks for all the work on the purchase ..., and I will certainly be in touch if I move home again in the future."
"You guys have been great from start to end. Efficiency and constant updates throughout. I am very grateful to you both and look forward to working with you again in the future."
Mr & Mrs B
"Many thanks for all your help with the move. We were very satisfied with the service you provided and would recommend you to anyone that asks!"
Mr & Mrs M
"Can’t thank you enough for the smooth process and for maintaining a very professional approach when I’ve been pestering to get it sorted.
"I’ve got all your details and should I have anyone ask me for a solicitor I’ll gladly pass your details on."
"Thank you so much for all your help and understanding!
We really appreciate your navigation through this rather complicated procedure, making it run smoothly.
"Should we have any queries or need any further legal assistance, we'll be sure to contact you first.
"Thank you again for everything and we wish you all the best in the future!"
"... And a big thank you to you and your team in the way you handled the sale of my mum's bungalow, I would have no reservations in either recommending your company or using yourselves again."
"I'd like to thank you so much for your assistance with the completion of this sale.
"You have all been a pleasure to deal with and have been really quick to come back to me when I had any queries or concerns.
"I would have no hesitation in recommending you to my friends and family.
"Thanks once again."
"We would like to take this opportunity to thank you for everything in the purchase of the above property, we picked up the keys yesterday evening and couldn’t be happier with our first property.
"I am sure we will be in contact again at some point in the future."
Mr W & Mr C
"Thank you for your patience with the sale... An amazing, friendly and professional service as always from you all."
"Huge thanks to you and the team who have once again, worked brilliantly for us in relation to the sale and purchase!"
"Many thanks for your help in this transaction. You and your team have been very professional and we will definitely be using Russell and Russell in the future."
Mr & Mrs H
"I’ve been very happy with R & R and Eileen has been fab.
"Thank you for your help with this, I was massively shocked in the turnaround to get us in so soon after Christmas but credit to yourselves for doing everything right!
"We’ve been in now for a few months and loving being homeowners so thanks for your professionalism and putting up with me chasing you all the time!
"I won’t hesitate to recommend you to anyone and should the opportunity come I will do so."
"We’ve been really pleased with the work you have done and appreciate your efforts.
"Please pass on our thanks to the rest of the team that helped also.
"I look forward to us working together again in the future."
"Thank you for the effort you and your team have put in. I'm impressed with the speed and professionalism."
"... we really appreciate the efficiency & professionalism of Russell & Russell. Thank you again."
"It’s been a pleasure dealing with you. Helped me keep my sense of humour. A massive relief now all completed actually"
"Many thanks, your service has been excellent. I will definitely recommend you."
"...Its been a pleasure to work with you. Communication has been excellent and speedy throughout.
"I'll certainly use you again in the future, and will recommend to family and friends."
"... thank you and your team for your excellent service. It was quite complicated at times and through it all I have felt like I could call and someone in your team would answer our queries. You have been efficient, friendly and went out of your way to help us. We will definitely recommend you to others and would turn to you in the future."
"Karen was superb, you were equally attentive and you put our faith back into customer service- first class! Your firm should be very proud of having such great ambassadors."
"Your service has been truly brilliant and one in which I would recommend for sure to anyone."
"Just a quick note to thank you and your team for your help in our recent property transactions.
"As always we appreciated the professionalism and timely communication updates.
"We would certainly wish to work with you again on any future transactions, but hopefully there won't be any!! But we would have no hesitation in recommending yourselves to any family or friends."
“Thank you so much for a friendly professional, swift and informative service.”