I am extremely satisfied with the service provided by Russell & Russell.

The Probate team made it easier for me to deal with my mothers death, by being very sympathetic & explaining probate in detail. Thank you 

Ms Holland

"May I take this opportunity to thank you for the service we have received from you and your colleagues and I would not hesitate to use your services again and recommend them to all."

Mr T

"Charlotte was a joy to deal with, immediately recognised our requirements and completely fulfilled them in a timely, caring and compassionate manner, maintaining her professional image throughout.”

Mr J

"I want to thank you for the kind, sensitive and efficient manner in which you have handled the Lasting Power of Attorney for my mother-in-law. It was a pleasure dealing with you and the service you provided to our family was truly excellent."

Mr W

" Professional, friendly, incredibly efficient, accurate and speedy...Judith is brilliant. The back up /professional knowledge and kindness of Jennifer and Vanessa – amazing.”

Mrs T

“The convenience of your office in Westhoughton was one of the reasons for using your services.”

Mr C

“Marie was very professional with a friendly disposition. Perfect!”

Mr L

"Emma (the solicitor) explained everything to us very clearly so we were very satisfied with each visit we made to the office. Can't thank her enough."

Mr G

“I don’t like tick boxes, but the outcome is a weight off my mind. This has been an emotional journey for me and I have appreciated the time taken to ask about my mum and make me feel not so nutty in my panic over my mum’s welfare. Being human with some compassion is important, so thank you.”

Ms C

“Very friendly and added advice when needed. Made something we thought hard very easy, thanks Marie.”

Mr D

“I have every confidence in you handling difficult issues sensitively. A friend also speaks highly of the way a difficult situation within the family was dealt with and this undoubtedly helped with her bereavement, you have lovely supportive staff.”

Mrs S

"Marie was an exceptionally lovely lady. Very easy to talk to and explained all what we needed, and simplified things for us that we thought were going to be complicated. Came away feeling totally satisfied that all our needs have been sorted completely. Couldn’t have asked for a better service.”

Mr C

"Very helpful and friendly staff. Very knowledgeable and professional." - Find out more about our Wills & Probate Services

Mr F

"Should I require the services of a solicitor, I will certainly contact Russell & Russell."

Mr H

"The staff at the Horwich office were extremely efficient and courteous. Emma Sheehan was very thoughtful and sympathetic throughout the handling of my father's estate."

Mr K

“When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it’s important to grant wishes to family and friends. She answered all my questions during my visits, on the telephone and via email.

 “Thank you Gail for her patience and help throughout the process of my will. I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism.”

Miss S

"Gail was very helpful and dealt with my husband and I with extreme empathy and compassion."

Mrs T

"Emma was extremely efficient and explained everything to us in an easy to understand and clear way. She came out of her way to meet us and we would have no hesitation in recommending her and your company."

Mr C

"When I had my first appointment with Gail she made me feel at ease as it is not a subject we want to discuss, but this day and age it is important to grant wishes to family and friends.

“She answered all my questions during my visits, on the telephone and via email.

“Thank you to Gail for her patience and help throughout the process of my will.

“I would certainly recommend Russell & Russell to family and friends for their support and guidance and professionalism”.

Ms P

"Client who has learning difficulties dealt with in a sensitive and patient manner. Legal procedures explained in a straightforward way, thus alleviating anxiety and aiding understanding."

Ms R

"Russell & Russell have recently concluded a wide-ranging family distribution of a late relative’s estate. The staff at R&R kept us informed, were courteous and explained matters in plain English. Their presentation of documents that needed signature was always explained and were happy to use email for my queries and general correspondence. I am confident in recommending their services in all such matters."

Mrs A

"I would like to give you 10/10 for the service I’ve received from Gail Taylor at your Farnworth branch. Gail is a very warm and helpful person and someone I would highly recommend to anybody wanting assistance in writing their Will. Thank you Gail."

Ms G

Myself and my daughter, we were extremely pleased with the way our will was conducted. Mostly because we were not rushed, and the interest taken in the overall of the meeting, a most friendly atmosphere and with somebody who genuinely cared. We shall definitely come again.”

Mrs C

"All contacts were prompt professional and friendly by each member of your staff. Thank you very much."

Mr M

"Emma was professional and efficient. We didn't have to wait long to complete our wills. Emma was very pleasant and easy to talk to as well as being good at her job. I was very pleased to find you had an office in Westhoughton. Makes things very convenient for us."

Mr F

"Louise was not only very professional, but also personable in all dealings with regards to the requests. I wouldn't hesitate to recommend Russell & Russell and in particular Louise, who I found to be warm and friendly in the way she presented the facts surroundings my will. I feel she gave me great advice and guidance..."

Miss J

"I would like to thank you for all your hard work and time regarding my mum and dad's affairs over the last couple of years. Your patience and understanding through this difficult time has been appreciated. I have and will continue to recommend you. Again, many thanks."

Mr B

"Courteous service and well explained. Extremely satisfied with service given."

Mrs H

"Every question was answered in a simple way, making it easy to understand. Have already recommended you to family."

Mr L

"Always a pleasure to deal with Judith. Clear, concise and very personable."

Mrs M

"I've used Russell & Russell in the past and your standards and service is as good today as it was in the past."

Mr S

"Gail Taylor explained everything in detail and gave us best advice throughout the full LPA service."

Mr H-S

"Charlotte was a pleasant young woman who was very professional in her manner. All round good service."

Mr S

"Charlotte was a lovely, happy girl and made my parents feel at ease. Brilliant young lady."

Mr E

"We would like to say thank you to your members of staff and yourself for your excellent service. We were greeted with a warm smile and everything was dealt with in a relaxing manner. We would certainly recommend you to other people"

Mr H

"When leaving the office and G. Taylor I feel confident and happier."

Mrs A

"We came armed with questions and queries, they were each answered and explained in plain language, easily understood which in turn helped us to make an informed decision."

Mr R

"Ms Nield made me feel very comfortable discussing my revised will, yet her manner was still very professional."

Mrs L

"Marie was fantastic and paid great attention to detail."

Mrs G

"At times in life when it is most difficult to know what to do, I have received excellent advice, been presented with honest and appropriate options and shown a great deal of understanding with speedy and clear communications, responses and very efficient service."

Mr H

"We required a home visit and this was done very efficiently... Lovely courteous staff, very helpful and efficient. Thank you."

Mr W

"One to one personal and friendly meetings which inspires 100% confidence.... In my opinion Russell & Russell is a first class company."

Miss A

"From our first meeting, Marie took time to understand our needs, gave us professional advice and she demonstrated an excellent knowledge of her craft. Marie was extremely approachable, professional and knowledgeable - an asset to your business."

Mr M

"Victoria and Karen have looked after me through after me through 2 difficult years. They have been wonderful."

Mrs R

"First class service... Very satisfied with everything from start to finish. Thank you."

Mr L

"Katie Shires was very helpful and made it all a lot easier."

Mrs H

“I thought the possibility of sharing my bungalow was out of the question, but Judith Bromley resolved this."

Mrs B

“Jennifer was extremely helpful and understanding with my situation and tailored the will accordingly.”

Mrs H

“All the staff were good and reassuring. Mrs Marie Nield was efficient and helpful.”

Mrs W

"I would like to express my sincere thanks to Russell and Russell Solicitors who my husband and I have used three times, and have been fortunate to have Emma Wood ( Solicitor ) deal with our affairs. Emma is a very approachable, professional lady. Emma visited us at our home on a number of occasions, I was particularly impressed at how she was with my husband who has had a previous stroke, Emma took her time and discussed and repeated things in an easy manner to my husband to enable him to understand and answered any questions we had. The staff at Russell and Russell are also very approachable, they answer the phone in a polite lovely manner and always relay messages to the solicitor in a very timely way.

"I would certainly recommend Russell and Russell and use them again if we required the services of a solicitor."

Mr & Mrs B

"Helpful, gives clear understanding of the matter you wish to discuss."

Mr F

"Marie was a lovely person to deal with."

Mrs B

"Thanks very much for enabling me to take care of my will and minimising the apprehension that had been prior to your advice."

Mrs W

"Russell & Russell removed all the stress from sorting dad's estate. A particular thank you to Emma and Jenny for their efficient and kind dealings with this matter."

Mrs M

"Usual impeccable service."

Mr P

"Wonderful, professional, empathetic service given by Charlotte."

Mrs S

“From the word go, Charlotte made me feel at ease by her pleasant manner, didn’t rush me at all, just took time to explain things.”

Mrs W

"I would definitely use the service again. Approachable and friendly. Understandable and not patronising."

Mrs L

"... we were totally satisfied with every aspect of the work Harry did for us. Harry's professionalism in this matter was a credit to your firm and we would have no hesitation in recommending both Harry and your firm to our friends."

Mr & Mrs B

"We can't thank you enough for making it easy, friendly and extremely helpful in everything."

Mrs G

"Katie was amazing. Very Professional and compassionate."

Miss A

“Thank you to all staff for handling my situation in a kind, polite and respective manner.”

Mrs K

“We didn’t feel under pressure to make any decisions I haste. Emma was patient with us and explained everything in as much detail as we requested. Thank you (Emma) Russell & Russell for your support.”

Mr W-C

“Very impressed by the friendliness of staff, the advice given and the professionalism displayed in catering for our needs."

Mr S

"I cannot praise Charlotte enough. My case wasn't straight forward and she wouldn't let go. Thank you Charlotte."

Mr L

“Victoria was particularly sensitive and patient during our meetings - I was emotional due to the recent passing of my husband. She made the process possible.”

Mrs C

"Charlotte made us feel at ease regarding a delicate topic. Very friendly and professional, and answered all our questions. Would definitely use you again."

Mr S

“Many thanks to Jennifer for explaining everything so clearly, and for making the whole process far easier than we thought it would be. Very personal, caring service, thank you!”

Mr & Mrs B

“I found Judith a lovely lady who listened to my needs and gave advice which I understood... Russell & Russell have a first class reputation.”

Mrs O

“Emma has dealt with the family previously. She attended to my mum and dad prior to... and myself. She has not changed, always professional, meeting the needs of the family. This I find is rare quality that one person has knowledge, understanding and compassion of a family and it certainly helps to have that relationship whilst maintaining clarity and meetings expectations whilst guiding and explaining the steps along the way.”

Mr & Mrs T

“Gail Taylor has taken the worry off my mind. .. The actions and service was prompt and satisfying.”

Mrs A

“Just wanted to thank you for your help and advice over the years when mum was alive. You and your staff were very kind and gentle when explaining changes to her will which we did numerous times…”

Ms B

"... thankyou so much for all of your help in resolving the probate application for my late father and for the time and kindness spent to support my mum through the process."

Ms S

"Much appreciated LGBT and family friendly service. Respectful throughout."

Ms S

"I found the service given in all respects first class from all members of staff."

Mr L

"Again I would like to say how happy we were with Emma Wood. Emma is very professional, but has empathy and understanding and explains everything in detail.... What we experienced from Emma, I can't think of anything to improve the service she gave us.... Superb service. Brilliant solicitor."

Mr & Mrs B

“In my many dealings with the law and with lawyers (my son is one!), I have rarely met one as efficient and pleasant as Emma Wood, Thank you.”

Mr T

"Russell and Russell are extremely professional and competent! The helpful the helpful and very friendly service (especially Miss E. Wood) is greatly appreciated."

Mr I

"Jennifer, as always, was bright, efficient, warm and friendly. The absolute perfect balance between a friend seldom seen and total professionalism. Outstanding."

Mrs M

“Making our wills was something my husband and myself had felt quite anxious about and had ‘put off’ for a long time but we were given full explanations and reassuring advice. Very happy with your service and would certainly recommend.”

Mrs B

“I was so glad I saw your advert in the local newspaper. The minute I walked into your Atherton office the receptionist who looked after myself and my niece was lovely. Emma Sheehan was a joy to meet and she put no pressure on me at all. She literally held my hand through a very difficult time of my life.”

Mrs H

“Professional, understanding, not rushed. Emma Wood is an asset to the company, it’s as if we were dealing with an old friend, old in the kindest way!”

Mrs P

“I/we have been working with Emma and her colleagues for around 5 years regarding various legal issues involving my mother… On each of these occasions Emma found time to meet with me and discuss my options in a clear and precise manner, she and her team have been very helpful and timely with each legal issue, I am hoping not to require legal services again, but if I should, I would be very happy to work with Emma and her team again.”

Mr D

“Marie Nield was extremely professional and very friendly. Many thanks to Marie.”

Mr H

“Friendly, excellent service. Nothing was too much trouble, very friendly staff. Would definitely recommend to my family and friends.”

Mr & Mrs C

"Very professional, polite yet friendly...Victoria was exceptional… we were all clear on what was happening.”

Mrs G

“Emma was excellent, she took her time to explain everything to my partner… and I for us to understand the will and power of attorney.”

Mr B

“We were very happy with the service that we received from Anne. She was friendly, professional and informative at all stages of doing our will. I would happily recommend her to friends and family.”

Mr H

"Extremely satisfied with everything. Many thanks."

Mrs S

"Everything was explained in a way that was easy to understand and all questions answered satisfactorily... Expert advice given in a warm friendly manner."

Mr M

“A personal thank you to Emma for her advice and assistance.”

Mrs B

“From start to finish we were well pleased. All your staff are very friendly and efficient.”

Mr A

"Your service first time around with Judith Bromely: excellent. And now second time around with Emma Sheehan: excellent."

Mr G

“From here on Russell and Russell will continue to be our solicitor. I’ve used your practice for buying a house in 2004, selling a house in 2017 and now our wills and land registry task – all have been excellently delivered. Anne was extremely approachable but professional at the same time – would totally recommend her and Russell and Russell. Thank you for an excellent service.”

Mr & Mrs A

“The service I received from Anne was warm, friendly, efficient and very professional – a pleasure to do business with. Thank you so much.”

Mr J.

“Brilliant service.”

Mrs P-M

“I was pleased with the prompt and efficient service Anne gave – also some sound advice. Thank you Anne.” 

Mrs B.

"Excellent service and advice."

Mrs J

“Very pleasant and informative meetings with Judith, making our decisions easier to make. Overall really happy with everything.”

Mr H

"Anne made us feel relaxed and comfortable in the way she advised and dealt with the making of our wills. We would certainly recommend Russell & Russell to anyone.”

Mr O'D

“Excellent service from Jennifer Massey. Very personable and friendly. A pleasure to deal with. Thank you.”

Mr & Mrs D

“Anne has been clear and supportive in addressing our wills and Lasting Powers of Attorney. She has been professional and also friendly and approachable. We felt she took time to get to know us and what we needed from legal advice.”

Mr B

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

Mrs I

“Emma, thank you again for all your help over quite a long period of my Aunt’s need.”

Mrs J

“My overall impression of Russell & Russell and their staff was one of professionalism and politeness, along with a friendly attitude. I would definitely recommend to family and friends.”

Mrs K

“We were very pleased with the service Gail Taylor provided, she went out of her way to speed up the paperwork as we were going on holiday.”

Mr M

“Thanks for putting my mind at rest Gail. Also, thanks for listening to me during what has been a really upsetting time for me and my family after losing our dad. Your advice has helped me get on with my life again.”

Miss F

“Thank you for dealing with my late aunt’s estate and the help previous to her time in the care home at Blackrod. Please thank Emma Wood in particular as my journeys from Shropshire were always met with help and constructive advice.”

Mr J

"Miss Marsh was very helpful and frinedly."

Mrs L

"Plain, simple guidance (in kitchen sink language)."

Mr M

“We felt that the service was excellent and could trust Emma Wood’s advice completely.”

Mrs H

“Thank you for making a complicated situation so effortless. We feel confident that we are now covered legally for when the worst happens. You made the entire experience (almost!) enjoyable and certainly made it easy for us to understand, which is no mean feat. We are very grateful.”

Mr S

“Very helpful and made all paperwork easy to understand. Thank you for sorting out both wills and LPAs for us.”

Mr T

“We felt comfortably at ease discussing our requirements. Everything was explained simply.”

Mr & Mrs L

“Anne was very approachable and helpful and friendly…An excellent service...”

Mr & Mrs K

“Very satisfied with Richard Querelle and Rachel Kelly for their expertise and care in looking after me, both in selling and buying a new property and subsequently remaking my will.”

Mrs B

“All the advice was given in a clear, understandable and caring way. The fact that Emma Wood came to the house to advise and complete the forms was very helpful.”

Mrs B

“Thank you for your kind and business like attention and I wish you well in the future.”

Mrs S

“We were helped and advised with all our issues. Could not fault on Emma’s expertise and advice. Nothing was too much trouble. Thank you.”

Miss W

"Judith is always professional, approachable, realistic and extremely helpful with the advice that she gives."

Mrs & Mrs W

“Gail Taylor was polite, courteous, professional and listened to our concerns.”

Mr M

"We cannot praise Gail highly enough. She is professional, understanding of or needs and has a very caring attitude. My husband and I felt comfortable and relaxed with Gail whilst discussing a sensitive matter. She is a lovely person that shows thought at all times."

Mr & Mrs H

“A very professional service with everything explained fully. Many thanks.”

Mrs G

“I found from day one what a pleasure it was to meet you adviser (Emma Wood). She was totally professional in everything that was asked and her advice was second to none. Everything was handled with ease. Both she and her office staff are an absolute credit to your firm.” 

Mr S

"Please forward my sincere appreciation to everyone who assisted in this. You all made a very difficult time much easier to cope with and I truly thank you for all that.”

Mrs D

“Everything was clearly stated and dealt with in a most professional manner…. At the time of making my will, I had just had a full hip replacement and was extremely grateful to Miss Wood for her home visits and the professional kindness with which she dealt with me.”

Mrs W

"We must say what a pleasure it has been to know you. Its like we have known you for years, your staff are also a credit to you."

Mr & Mrs S

"Thank you for your kindness and efficiency over the last 10 months. It was a relief to hand everything over to you and to know that you would deal with it in a professional manner.

All the best and thanks again."

Mrs & Mrs D

“I have used Russell and Russell on several occasions for conveyancing inside and outside the areas. Due to the quality of service provided I returned to use the will writing service. I was not disappointed, providing excellent quality of service and product."

Mr & Mrs R

"In my case, being housebound at the moment, the service received was perfect... All I, and indeed my father, can say is thank you."

Mrs C

"From contacting reception to our actual appointment the process was efficient and professional. The advice given was thorough, informative and covered every aspect of our requirement.”

Mrs M

"Everything we have requested has been carried out with the greatest of efficiency. The fees arewhat was quoted from the start and a lot of hard work has been done for us. Everything has run perfectly for us. We always recommend you and some of our extended family took our advice. A big thank you to the whole team at Russell and Russell."

Mr A

"Rachel Kelly was very pleasant. She responded to our questions with easily understandable answers. She added much additional information which we found valuable.

"All discussions were very down to earth and we have received a very efficient service from a solicitor with a very pleasant approach."

Mr & Mrs S

"Well worth the price to have peace of mind that the will is legal and exactly what you want."

Mrs M

"Very welcome reception from all staff and welcome advice."

Mrs C

"Making a will is a daunting subject for anyone. Russell and Russell were so helpful, which made it less stressful for me and my family. Thank you very much."

Mrs W

"Good offer in support of Bolton Hospice. Professional service."

Mr W

"Everyone I spoke with was efficient, business like, but friendly."

Mrs C

"Very professional and helpful service.The level of service Jennifer Massey provided to me and my family was very supportive and sympathetic which made me feel at ease. Thank you for everything."

Mrs K

“After my initial conversation with Anne, which was so informative and reassuring, I found all subsequent dealings with her an absolute pleasure and, as it was an extremely difficult and distressing time for me personally, her kind, warm, patient and reassuring manner helped make the very emotional will making process so much less daunting and difficult. I would not hesitate to recommend her to anyone considering making a will…. in the absolute confidence that they would receive a first class service.”

Ms P

"Very happy with the service and Rachel Kelly was very supportive and helpful during the process. Very professional and courteous. Made a difficult process easier. I would like to thank Rachel for her kindness and understanding at what was a difficult time for me. She made the whole process so much easier."

Mrs R

"Rachel explained everything to mum and I in a way we could understand... I would recommend your firm (Rachel) to all my friends and family. Couldn't ask for better service."

Mr W

"Gail was very pleasant and so it easy to talk to her about our wills. She explained everything in great detail and so we were very satisfied with the service."

Mr & Mrs T

"Your services were excellent, your staff were extremely friendly, helpful and efficient. Our grateful thanks."

Mr & Mrs C

"We wish to thank Rachel Kelly for all her help and advice. She was very thorough and covered all aspects regarding our wills. We valued her expertise. Thank you again for everything Rachel."

Mr B

"Thank you. The calm loveliness helped me through what was, and still is, a horrible time."

Mrs M

"I can not find any cause for criticism at any stage of my dealings with Russell and Russell. The staff are all to be congratulated on their extremely professional approach to their actions and advice. Thank you all. Miss Kelly was most helpful at all times."

Mr C.

"I would have no hesitation to recommend Russell and Russell Solicitors because they give a very professional service in a very professional way. All the information that I needed was outlined at the beginning of our initial meeting and any assistance was given at any time. Statistically Russell and Russell is one of the best and quite competitive in my opinion. Thank you."

Mr R

"On behalf of my brothers, David and Andrew, I just wanted to thank you very much much for your excellent work with regards to dad's probate. To be honest, I expected nothing less as you have always been so professional, and we have always had great trust in you. Your care and attention at such a different time is much appreciated. Thanks you so much."

Mrs B

"Great service and some really good advice given by Katie re: the severance of tenancy which I had not thought as an option.Thanks."

Mrs W.

"Writing a will with this company was a seamless process and we think this is important as it is/can be a stressful thing to do.

"Katie was patient, listened to our requests for our will and explained in detail what the process would be. She made talking through the will easy and we did not feel rushed as we discussed our will. She was very sensitive about talking through the issues relating to death and dying and very professional. Thank you Katie."

Mr & Mrs G

"Writing a will with this company was a seamless process and we think this is important as it can be a stressful thing to do. 

"Katie was patient, listened to our requests for our will and explained in detail what the process would be. She made talking through the will easy and we did not feel rushed as we discussed our will. She was very sensitive about talking through the issues relating to death and dying and very professional. Thank you Katie."

Mr & Mrs G

"... thank you to you, and to all your colleagues in the conveyancing department as well, for being so nice and helpful when helping us sort out our mother's final affairs. Everything is now done and has gone so very smoothly. It was very nice to able to meet you just under twelve months ago. Once the house sale was under way, there was no need to return to Bolton, and I therefore was unable meet your colleagues in the conveyancing department. It is always nice to remember a smiling face, though and I think it is fair to say that my memory of the company as a whole will be of meeting and talking with you. Thank you."

Mrs H

"I would like to commend Marie on the caring and compassionate service that my day and myself received during a very challenging time in our lives. She helped make things more manageable and her kindness will always be remembered. A credit to her professionalism."

Mr D

"Emma - I can't thank you and your team enough for the support and work you have done on my mum's estate. After the experience with my father's its been a relief to find someone we can trust."

Mrs L

"Emma, it was very nice to meet you again, I'm very impressed by not only your professionalism but also sensitivity to the issues with this matter."

Mrs W

"We are happy to use Anne Forrester for all our work. She is professional in her approach and explains things so we can understand. Overall very pleased with Russell & Russell acting as our solicitors."

Anon

"Marie has been very professional and efficient in dealing with our issue of will making. She explained everything to us and made sure we took the right decision and choices. Her approach has been excellent."

Dr M

"Judith's personal communication was excellent. Thank you."

JC

"Jennifer was very friendly. She explained everything thoroughly and made us feel at ease! We would certainly recommend your services to friends and family and would not hesitate in using your practice in the future for any legal matters!"

Mr & Mrs C